Before sending, and after
What to know before you reserve a Bradley Airport ride from Hartford
These answers come from the office in Hartford, CT, which reserves rides between 36 Connecticut towns and Bradley International Airport. Read them before you reserve a Bradley Airport ride from Hartford: the first half covers what to settle before a request goes out, the second what happens once the car company writes back.
One Connecticut car company with its own livery permit quotes, drives and is paid for each ride; it pays the office in Hartford a set amount for every ride it accepts, and riders pay the office nothing.
Settle these before sending
Which addresses can a ride start from or end at?
Any street address in the 36 Connecticut towns on the roll, from Avon to Windsor Locks. Villages count as part of their town, so Unionville rides at the Farmington figure and Poquonock at the Windsor figure. For an address you are unsure about, call the office in Hartford to reserve a Bradley Airport ride and ask which town it falls in.
Is sales tax part of the figure?
No. Connecticut charges 6.35% sales tax on livery rides, and it comes on top of the fare. The fares page shows each town's figures with the tax worked in, so you can see the total before you ask.
Sedan or SUV: which one do I pick?
Three riders or fewer fit the sedan; four to six take the SUV. The form suggests one from your rider count, and you can change it. Seven or more riders means two cars, so call the office.
Can the car company bring child seats?
Enter how many rear-facing, forward-facing and booster seats you need. Nothing about the child is asked. The car company replies in writing whether it brings them and whether it charges, and any charge is its own line.
How late can I send a request for an early flight?
For a pickup before 9 a.m., send it by 6:45 p.m. the evening before so it goes out in the 7 p.m. run. After that hour the form only shows available dates from the day after next; call during phone hours for anything sooner.
Once the car company writes back
What does saying yes to the written fare do?
It tells the car company you accept its fare for that ride. The company then confirms in writing, and only that confirmation makes the ride reserved. Before it, you have a free quote and no obligation.
Who collects the fare from me?
You pay the car company, on the terms in its confirmation, the fare plus Connecticut sales tax. The office never takes card numbers or money from riders; the car company pays it a set amount for each ride it accepts.
Where does the driver meet me after I land?
As of October 2026, typically inside Terminal A, at the meet-and-greet area of the exit corridor your concourse uses. The car company names the exact spot in its confirmation. Text or call its number once you have your bags.
My flight is running late. What happens to the pickup?
The car company's written terms set how long the driver waits and what waiting beyond that adds. Keep the flight number in the request and call the number on the confirmation as soon as the delay shows.
How do I call off a ride I no longer need?
Tell the office by phone or email if the car company has not confirmed yet. Once it has, follow its written terms and use the number on the confirmation, especially within a day of the ride.